111game Terms & Conditions

111game is an online gaming platform accessible at 111game.app, offering sports betting, live casino games, slots, instant games, and related services to eligible registered players. These Terms and Conditions apply to all use of the 111game platform, including access via desktop browsers, mobile browsers, and any 111game-branded applications.

Throughout these Terms, references to "111game", "we", "us", or "our" refer to the operating entity behind the 111game.app platform. References to "you", "the Player", or "your" refer to any individual who accesses, registers on, or uses the 111game platform in any capacity.

These Terms should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of the complete agreement between you and 111game. In the event of any conflict between these documents, these Terms and Conditions shall take precedence.

Access to 111game is strictly restricted to individuals who meet all of the following eligibility criteria at the time of registration and on an ongoing basis throughout their use of the platform:

• Age: You must be at least 21 years of age. 111game enforces a strict 21+ policy for all registered players. Registration by anyone under the age of 21 is strictly prohibited.
• Legal capacity: You must have full legal capacity to enter into binding agreements under the laws applicable to your jurisdiction.
• Not self-excluded: You must not have voluntarily self-excluded from 111game or any other gambling platform through a self-exclusion programme that covers this platform.
• Single account: You must not already hold a registered account on 111game. Only one account per person, household, device, and IP address is permitted.
• Not a restricted person: You must not be an employee, contractor, agent, or close family member of an employee of 111game or any of its affiliated companies.

111game reserves the right to request identity verification documents at any stage — including at registration, before processing withdrawals, or at any point we consider appropriate. Acceptable KYC documents include a valid CNIC (Computerised National Identity Card), passport, or other government-issued photo identification. Proof of address and proof of payment method may also be required.

To access the full range of services offered by 111game, you must register a player account via the 111game Login page. Registration requires you to provide accurate, complete, and current personal information, including your full legal name, date of birth, email address, and mobile phone number.

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any two-factor authentication codes. 111game will never ask you to share your password with any member of our team.

• One account only: Opening multiple accounts — whether under the same name, different names, or through third parties — constitutes a serious breach of these Terms and will result in permanent account closure and forfeiture of all balances.
• Accurate information: Any information provided to 111game during registration or at any subsequent point must be truthful and accurate. Providing false information, including false name, age, or address details, is grounds for immediate account suspension.
• Account security: You must notify 111game support immediately if you suspect any unauthorised access to your account. 111game cannot be held responsible for losses resulting from unauthorised access where you have failed to maintain the security of your credentials.
• Account transfer: Your 111game account is strictly personal. You may not sell, transfer, or assign your account or any account balance to any other person under any circumstances.

111game strongly recommends enabling two-factor authentication (2FA) via SMS OTP on your account. This additional security layer is available from the account security settings page and significantly reduces the risk of unauthorised access.

All financial transactions on 111game are processed in Pakistani Rupees (PKR). The platform supports the following payment methods for Pakistani players:

• JazzCash — mobile wallet deposits and withdrawals
• EasyPaisa — mobile wallet deposits and withdrawals
• HBL (Habib Bank Limited) — direct bank transfer
• UBL (United Bank Limited) — direct bank transfer
• Meezan Bank — direct bank transfer

Deposit Terms:

• The minimum deposit amount on 111game is Rs 500.
• JazzCash and EasyPaisa deposits typically credit to your 111game account within one minute of successful transaction confirmation.
• Bank transfers via HBL, UBL, or Meezan Bank may take up to two hours to reflect, depending on your bank's processing times.
• All funds deposited must originate from a payment method registered in your own name. Third-party deposits are strictly prohibited.

Withdrawal Terms:

• Withdrawal requests to JazzCash and EasyPaisa are typically processed within 30 minutes of approval.
• Bank transfer withdrawals may take 1–3 business days depending on the receiving bank's processing schedule.
• KYC verification must be completed before any withdrawal request can be processed. 111game reserves the right to request additional documentation for large withdrawals.
• The minimum withdrawal amount is Rs 1,000. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be processed in instalments at 111game's discretion.
• Withdrawals can only be made to a payment method registered in the same name as your 111game account.

111game offers a range of bonuses and promotional offers to eligible registered players, including welcome deposit bonuses, reload bonuses, free bet credits, cashback offers, and seasonal promotions tied to events such as PSL and major cricket tournaments. All bonuses are subject to the following general terms, as well as any specific terms attached to the individual promotion.

• Wagering requirements: All bonus funds and free bet credits are subject to wagering requirements, which will be clearly stated in the promotion-specific terms. Bonus funds must be wagered the specified number of times before any associated winnings can be withdrawn.
• Eligibility: Bonuses are available to eligible registered players only. 111game reserves the right to restrict bonus eligibility based on account history, location, or other criteria at its sole discretion.
• One bonus at a time: Unless specifically stated otherwise, only one bonus may be active on a player account at any given time. Attempting to claim multiple simultaneous bonuses may result in cancellation of all active bonus balances.
• Bonus abuse: Any attempt to exploit, manipulate, or abuse the bonus system — including the use of multiple accounts, arbitrage betting, or coordinated wagering — will result in bonus cancellation, reversal of associated winnings, and potential account suspension.
• Expiry: All bonus funds and free bet credits have an expiry period, which will be stated in the individual promotion terms. Unused bonus funds will be automatically removed from your account upon expiry.
• Modification: 111game reserves the right to alter, suspend, or cancel any promotion at any time without prior notice, provided that any bonus already claimed and in active use at the time of cancellation will be honoured under the original terms.

Players should always read the specific terms and conditions attached to each individual promotion before opting in. If you have any questions about a specific bonus offer, please contact the 111game support team via live chat before activating the offer.

All bets, wagers, and gaming activity on the 111game platform are governed by the following general rules, in addition to the sport-specific or game-specific rules displayed at the point of wagering:

• Bet acceptance: A bet is only confirmed once you have received a confirmation notification from 111game. Bets that are not confirmed due to technical error, connectivity issues, or system downtime are not valid and no liability will be accepted by 111game.
• Odds changes: For pre-match sports betting, the odds displayed at the time of bet placement are the odds at which your bet is recorded. For in-play betting, odds may change rapidly. 111game is not liable for odds movements between the time you initiate a bet and the time it is confirmed.
• Void bets: 111game reserves the right to void any bet where it is determined that there was a manifest error in the odds displayed, where an event is cancelled or abandoned, or where there is evidence of match manipulation or corruption.
• Casino games: All casino games on 111game use certified random number generators (RNGs) where applicable. Live casino games are streamed from licensed studio environments. Game malfunctions void all related play and stakes are returned.
• Maximum winnings: Maximum payout limits apply to certain markets and game types. These limits are displayed within the relevant game or market interface. 111game is not obligated to pay winnings that exceed the stated maximum payout for a market.

By using the 111game platform, you agree to conduct yourself in a lawful, fair, and responsible manner at all times. The following activities are strictly prohibited and will result in immediate account suspension and potential legal action:

• Fraud and cheating: Any form of cheating, collusion, match-fixing, use of bots or automated betting software, or other fraudulent activity is absolutely prohibited.
• Money laundering: Using the 111game platform for the purpose of laundering funds of any origin is a serious criminal offence and will be reported to relevant law enforcement authorities.
• Multiple accounts: Operating more than one account for the purpose of claiming multiple bonuses, circumventing limits, or any other reason is prohibited.
• Chargebacks: Initiating an unjustified chargeback or payment reversal against a genuine 111game deposit is considered fraud. All costs incurred by 111game in recovering funds subject to fraudulent chargebacks will be charged to the player.
• Unauthorised access: Attempting to access, probe, or interfere with the 111game platform's systems, servers, or databases through any unauthorised means — including hacking, denial-of-service attacks, or reverse engineering — is strictly prohibited.
• Exploiting errors: If you become aware of any error, bug, or malfunction in the platform that allows unfair advantage, you are obligated to notify 111game support immediately. Knowingly exploiting any such error is prohibited and all associated winnings will be voided.

111game reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if we reasonably determine that any of the following circumstances apply:

• You have breached any provision of these Terms and Conditions.
• You have provided false or misleading information during registration or KYC verification.
• There is evidence of fraudulent activity, money laundering, or match manipulation associated with your account.
• You have opened multiple accounts on the platform.
• You are under the age of 21, or we have reason to believe that you may be under age.
• Your account has been compromised and we are acting to protect your funds.
• We are required to do so by applicable law, regulation, or instruction from a competent authority.

Upon account closure due to a breach of these Terms, 111game reserves the right to withhold any balance remaining in the account, including pending withdrawals, pending the outcome of any investigation. Where a closure is initiated by 111game for reasons unrelated to player misconduct, any remaining verified balance will be returned to the player via the last used deposit method.

You may close your own account at any time by contacting the 111game support team via live chat. Voluntary closure requests will be processed within 24 hours. Any remaining balance will be returned to your verified payment method within the standard withdrawal timeframe.

To the fullest extent permitted by applicable law, 111game shall not be liable for any loss or damage — whether direct, indirect, incidental, consequential, or punitive — arising from or in connection with your use of the platform, including but not limited to:

• Losses incurred through gambling or betting activity on the platform.
• Technical failures, service interruptions, or connectivity issues that prevent access to the platform or result in the loss of data.
• Errors in odds, game outcomes, or settlement that are promptly corrected upon discovery.
• Losses arising from unauthorised access to your account where you have failed to maintain adequate account security.
• Delays in deposit crediting or withdrawal processing attributable to third-party payment providers, including JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank.

111game provides the platform on an "as is" and "as available" basis without any warranty of any kind, whether express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. You access and use the platform entirely at your own risk.

111game collects, stores, and processes personal data in accordance with our Privacy Policy, which forms an integral part of these Terms and Conditions. By registering an account, you consent to the collection and use of your personal data as described in the Privacy Policy.

Personal data collected by 111game includes but is not limited to your full name, CNIC number, date of birth, contact details, payment method information, device identifiers, IP addresses, and detailed records of your betting and gaming activity on the platform.

• Your data is used to operate your account, process transactions, verify your identity, detect fraud, and comply with legal obligations.
• 111game does not sell your personal data to third parties for marketing purposes.
• Data may be shared with payment processors, KYC verification providers, and regulatory authorities where required by law.
• You have the right to request access to, correction of, or deletion of your personal data, subject to our legal obligations to retain certain records.

For full details of how 111game handles your data, including your rights as a data subject and how to exercise them, please review our complete Privacy Policy.

111game is fully committed to promoting responsible gaming across all markets, including Pakistan. We believe that gambling should be an enjoyable form of entertainment, and we take our duty of care to players very seriously.

The following responsible gaming tools are available to all registered 111game players and can be activated at any time through your account settings or by contacting our 24/7 support team:

• Deposit limits: Set daily, weekly, or monthly deposit limits to control the amount of money you spend on the platform. Limit reductions take effect immediately; increases are subject to a 24-hour cooling-off period.
• Session time limits: Configure alerts and automatic logouts based on the duration of your gaming sessions.
• Loss limits: Set maximum loss thresholds on a daily, weekly, or monthly basis to prevent excessive losses within a defined period.
• Reality checks: Enable periodic on-screen reminders showing how long you have been playing and how much you have wagered during the session.
• Self-exclusion: Request a temporary (minimum 30 days) or permanent self-exclusion from the 111game platform. Self-exclusion takes effect within 24 hours of request. During the exclusion period, your account will be suspended and you will not be able to register a new account.
• Cool-off periods: Take a short break from gambling by applying a cooling-off period of 24 hours, 7 days, or 30 days to your account.

111game reserves the right to impose responsible gaming restrictions on any account where we identify indicators of problem gambling behaviour, including but not limited to large and rapid deposit sequences, attempts to circumvent self-exclusion, or communications indicating distress. Such restrictions are applied in the best interests of the player and do not constitute a breach of these Terms.

111game reserves the right to amend, update, or replace these Terms and Conditions at any time. Where changes are material — meaning they significantly affect your rights or obligations as a player — we will provide advance notice via email to your registered address or via an in-platform notification, with a minimum of 14 days' notice before the changes take effect.

For minor amendments — such as corrections, clarifications, or updates required to reflect changes in applicable law or regulation — changes may take effect immediately upon publication on the 111game.app website without prior individual notice.

The "Last Updated" date at the top of this document will always reflect the date on which these Terms were most recently revised. It is your responsibility to check this page periodically for updates. Your continued use of the 111game platform following the publication of revised Terms constitutes your acceptance of those revised Terms.

These Terms and Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the jurisdiction in which 111game is incorporated and licensed to operate.

In the event of any dispute between you and 111game, we encourage you to first contact our customer support team to seek an informal resolution. The majority of player concerns are resolved quickly through our 24/7 live chat support, with an average initial response time of 3–5 minutes.

• Formal complaint procedure: If your concern is not resolved informally, you may submit a formal written complaint to [email protected]. We commit to acknowledging all formal complaints within 48 hours and providing a full written response within 14 business days.
• Final resolution: If a formal complaint cannot be resolved to your satisfaction, you may refer the matter to the relevant alternative dispute resolution (ADR) body applicable under 111game's operating licence.
• No class actions: All disputes must be brought on an individual basis. You agree to waive any right to bring a class action, collective action, or representative action against 111game.

Nothing in this clause limits your statutory consumer rights under applicable law in your jurisdiction of residence.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please do not hesitate to get in touch with the 111game support team through any of the following channels:

• Live Chat: Available 24/7 directly through the 111game.app platform. Average response time is 3–5 minutes.
• Email: [email protected] — formal complaints and account queries should be directed here.
• Languages: Our support team can assist in both English and Urdu to serve players across Pakistan comfortably.